Friday, July 29, 2005

Return Policies

Folks send us emails and typically the feedback is to the effect of "wow, you ship fast", or "thanks for the high quality" or "I really appreciate you answering the phone and helping me with my questions".

But it is not always wine and roses!

Got this in the email this morning (exactly as written)-

"I just read you return policy and I can tell you I will never order from you again and make sure all my freinds who I network with know about your return policy.
Every other Vitamin and supplement online company has a return policy; some even cover the return shipping. Your policy is an insult to the health industry.
II would like my entire order canceled therfore. I just sent one email saying I wanted to cancel just the Lithium Orortate, but now I want to cancel both supplements.
Since I ordered them at 2:39am on friday (today) I see no reason that you can not cancel and refund my money.
Any company dedicated to advancing health through supplements and vitamins and such woud never have such a "non-return" policy.
Please cancel my order below and refund before it gets processed.
PS, Any auto genreated labels makes no diffeence: wher he labesl are there before or auto made makes no difference. You should stand by your product with at least a 7 day return pollicy like Serenity and the other products they make do. Also Natures Way and the other reputable ones offer returns."

Our Return Policy is quite simple and should be self-explanatory. We do not want to (re)sell you a product that has been out of our possession. Do you care if you receive a product that had been previously shipped, handled by a Customer, sent back and restocked?

Please Email Me and let me know, I would value the feedback.

There are some other issues.
  • If you went into a pharmacy and had a prescription filled, would you even dream of asking them to take it back for whatever reason?
  • Merchants are assessed a transaction fee from their credit card processor for ALL transactions including refunds. Do we raise prices to pass along those expenses?
  • Every time we touch a product it creates expense, which has to result in higher prices to our customers. Having a no-return policy keeps your prices low.
We want to offer the best value for those that shop carefully and do their homework. Our regular, repeat Customers know- we work our butt off to make them happy.

If you have the Wal-Mart mentality, we do not want your business. Our regular Customers can't afford it.

PS-I cancelled order of the individual that sent the email.


Thursday, July 28, 2005

REJUV Press Release

You can find our latest press release on REJUV Alpha-Lipoic Creme up on our site and here.

Monday, July 25, 2005

Cynthia Kenyon's Anti-Aging Work

Some of you have enjoyed reading this blog post I wrote back in May about extending healthy lifespans and Cynthia Kenyons work. Now we have the full published peer reviewed article. Professor Kenyon is another Northern Calfornia located anti-aging specialist.

Put on your thick glasses and pocket protector and dig in, this is some good stuff. The upshot is that breakthrough research is going on in the field of anti-aging and extending healthy life spans. The more we think we know, the more it seems we find that we do not know.

I am convinced that healthy living today will lead to a very lengthened lifespan in my future.

Suggestions for now:
  • Keep a weight that is appropriate for your size.
  • Get exercise on a regular basis (just walking or taking the stairs is a good start!).
  • Eat more fish and vegetables, cut out sugars and grain flours.
  • Use pharmacy grade nutritional supplements, that are highly bioavailable. These are investments, not expenses.
My supplement suggestions would include Ortho-Core from Advanced Orthomolecular Research for your anti-aging foundation. This product insures you receive the necessary vitamins, minerals and most importantly- phytonutrients to support long healthy lives.

So as to optimize glucose metabolism, and obtain enzyme and DNA repair, nothing beats Mito-GOLD from GeroNova Research. I use two per day, and to gain more beneficial R-Lipoic acid, I also use GeroNova's R-PLUS (75mg RLA, 75mg DHLA). GeroNova is simply the world leader in bioavailable lipoics, the MCT transport achieves the critical time-release effect necessary to gain the greatest benefits.

We work day and night to bring you the latest and most potent supplements available in the world. But it is not really work, we love what we do- helping You to be the best You can be.


Wednesday, July 20, 2005

"Herbal" Does NOT Mean Safe

Many of my Customers ask me if an item is an "herbal" or "natural".

Wrong question.

Right Questions:
1. Is it safe.
2. Is it effective
3. Any other questions come next.

This article says:

"Just because herbal medicines are 'natural' products does not mean that they are safer than conventional medicines," advises a Cornell University expert. "The ingredients in herbal medicines can also have adverse effects and lead to health problems. Yet, there is no focused safety testing of herbal medicines or even reporting system for adverse effects, so when people do have adverse effects, there's no mechanism to pool that data."

The ending paragraph is critical to understand:
" He said that women (and of course men) should choose only high-quality products from reputable sources and to be sure to inform their health-care providers about their herbal medication use, because many herbal supplements can interact with other treatments."

Relentless Improvement is that reputable source for you. Indeed, I am thrilled every time a Customer tells me their Doctor or Pharmacist gave them our phone number or web site address.

I know my readership includes those Doctors and other health care professionals, and I thank you for your confidence and your referrals. We work very hard every day to offer you the very best in non-prescription substances.


Chocolate FOR the Heart?

Gosh I love studies like this one. A couple quotes from the article:

"Blumberg's team say that when the volunteers ate the special dark chocolate, they had a 12 mm Hg decrease in systolic blood pressure (the top number in a blood pressure reading) and a 9 mm Hg decrease in diastolic blood pressure (the bottom number) on average."

"Jeffrey Blumberg of Tufts University in Boston, who led the study, says that previous studies suggest flavonoid-rich foods, including fruits, vegetables, tea, red wine and chocolate, might offer cardiovascular benefits..."

While you probably do not want to eat super-dark chocolate daily, you can, and should use longevity-supporting supplement Ortho-Core on a daily basis. It is chock full of phytonutrients, carotenoids and citrus bioflavonoids. I use it, and love it.


Fish! Your Friend

No surprise to read in this story that you should eat your fatty fish. From the article-

"The known benefits of omega-3s are growing. They now include improved mental health and fetal infant development, and cancer-preventing anti-inflammatory effects, improved heart and vascular health, visual function, and respiratory function. Moreover, fresh studies from Harvard Medical School noted here suggest that increased intake of omega-3 helps sudden heart problems like heart-attacks, and also those with a longer onset time."

I love baked or grilled king salmon with a salad or bowl of sprouts (this is San Francisco). Also good to use a pharmaceutical grade molecularly distilled fish oil.


Saturday, July 16, 2005

Alpha-Lipoic Acid Skin Creme (REJUV Creme)

Until now, we had very limited supplies of this brand new product, REJUV Creme so I have held back from publicizing it. A lucky few people discovered it on our site and were able to obtain what we did have.

But production has commenced and now everybody can experience the superb results this product offers. I have used it now for nearly two months and I love its light fragrance (chamomile), which is nice on both boys and girls.

REJUV is free of animal fats, mineral oils, artificial fragrances or harsh sulfate surfactants.

Oils stay on the surface of the skin and clog the skin pores, preventing the skin from breathing. Even though your skin feels moisturized, you are being fooled by the thin film lying on the surface. Oil is not really a natural moisturizer, nor is it a good one. It works by blocking exposure to the outside air and is very susceptible to oxidation. The key is to prevent your skin from oxidizing, which is what causes skin aging.

REJUV is effective for:
  • Sun damage
  • Fine lines
  • Wrinkles
  • Acne scarring
  • Skin discoloration
The formulation is quite unique, and a perfect example of less is more. Our supplier didn't try to window dress the label. They did focus like a laser on the current state of the art to create a topical anti-aging skin formula. Ingredients include potent antioxidants, proven cell rejuvenators and the best natural moisturizers available.
  • Alpha Lipoic Acid (very effective topically applied)
  • L-Carnosine
  • DMAE
  • Panthenol
  • Hyaluronic Acid
  • Vitamin A (Retinyl Palmitate)
  • Vitamin E
  • Vitamin C
  • Aloe Vera
  • Lecithin
  • Grape Seed Extract
  • Chamomile Extract
  • Centella Asiatica Extract
It is PABA free!

I may be a guy, but I want younger looking skin too!

Friday, July 15, 2005

New Location

Thanks to our growing base of loyal customers (you are a customer, aren't you?), we are about to wrap up negotiations on leasing more space. Many awesome things in progress for the future that will make the customer experience at Relentless even better than it is now.

And we are quite darn good already if I say so myself.

Actually my customers tell me that, and those comments make my day!

Our goal is to provide you with an easy, high quality, high integrity purchase experience from begininning to end. I hear you and I hear your constructive suggestions. Just watch us wow you over the coming months.

You keep trusting us with your business, and we will keep raising the bar for ourselves.

Happy Friday!

RALA-Gel Status update

As expected, RALA-Gel inventory is nearly exhausted. The product cannot be manufactured in the summer months and demand simply outstripped supply.

I will post an update directly to the RALA-Gel page when sold out.

Still have modest stocks of Mito-GOLD and the new R-PLUS (my personal favorite along with GOLD).


Wednesday, July 13, 2005

Won't You Help a Mouse Live Longer?

I had a great conversation today with one of the volunteers behind the MPrize. Kevin lives up in Edmonton Alberta Canada, and like nearly every Western Canadian I have ever met, impressed me with his integrity and good nature.

What is the MPrize you ask? And why, Pete, do you offer the most valuable real-estate on your website (the homepage) to give it publicity?

Check it out and see...

Now that you are back, did you contribute to the cause? It is self-serving you know.

"The Methuselah Mouse Prize (MPrize), is the premiere effort of the Methuselah Foundation and is being offered to the scientific research team who develops the longest living Mus musculus, the breed of mouse most commonly used in scientific research. Developing interventions which work in mice are a critical precursor to the development of human anti-aging techniques, for once it is demonstrated that aging in mice can be effectively delayed or reversed, popular attitudes towards aging as 'inevitable' will no longer be possible. When aging in mice is shown to be 'treatable' the funding necessary for a full-line assault on the aging process will be made available. This is the true power of the Methuselah Mouse Prize, to demonstrate a proof of principle, and give hope to the world that decline in function and age-related disease are no longer guarantees, for us, or for future generations, if we work together now."

What is more enticing than to have a long, healthy life? More time to explore your curiosities, passions and loves! Your contribution will add motivation to the many people searching for a cure for aging.

This is a cause that means a lot to me, and I have put my money where my mouth is. Contribute today, tell them I sent you.

The Methuselah Foundation is a charitable 501(c)(3) organization; its IRS tax identification number is 54-2040344.


Tuesday, July 12, 2005

My Postless Blog / New Products

Sorry for the lack of posts the past few days.

There are a lot of very good things going on behind the scenes, and I have been tied up in endless tasks oriented around scaling up our processes. As we grow to serve you better, we also want to continue to improve your experience. This dual mandate makes for a huge workload, and I wish there were more hours in the day and days in the week.

Thank you, our Customers, for making this challenge possible in the first place and for your valuable feedback. If you like Relentless Improvement now, you are going to love us very soon.

Be sure to explore our new line of products, the PEGylated liposomal items are revolutionary in their delivery of the ingredients to your bloodstream. Read about PEGylation and then check 'em out and buy a few. They are introductory priced for a limited time.


Vitamins Banned In Europe

This Article talks about the new "CODEX" act passed in Europe potentially banning many over-the-counter products including vitamins.

Most people thought it was NOT going to be enacted, and so caught many by (rude) surprise.

I have to say, those of us living in the USA so far have been lucky. We can legally access many beneficial substances as non-prescription. In fact, we sell many items that are prescription only in most countries other than the US.

Folks I talk to say the new CODEX should not impact us much, if at all. BUT always keep your eyes open for Congressional attempts to place the supplement business under big-pharma.


Monday, July 11, 2005

New- Lower Shipping Costs. AGAIN!

New- July special, lower rates on domestic shipping and handling- now $4.95 for all orders under $100.

Tell your friends!


Wednesday, July 06, 2005

R-Lipoic Update

I use Mito-GOLD and the brand new R-PLUS every day and have never felt better in my life. If you aren't using an R-Lipoic product every day you are missing out on one of the most beneficial products available without a prescription.

New K-RALA encapsulated powder direct from the manufacturer is now available (A Relentless exclusive). Yeah! You need no longer risk unknown suppliers, contaminants and generic powders. Priced to put a grin on your face. Did you read my post from a few days ago? The introductory pricing goes away in less than one month.

New lower S&H costs are a great excuse (why do you need an excuse anyhow?) for you to try any of our R-Lipoics. No better quality or bioavailabilty in the world and nobody knows more than we do about R-Lipoic use. We specialize in them. Call us and see for yourself.

RALA-Gel is running low, and when exhausted, it will be several months before we can get more. They don't manufacture it in the summer months due to the heat sensitivity of some or the raw materials.

In the next few days I will be making available some very informative graphics on the history of RLA. Comes courtesy of GeroNova and it is fascinating stuff (and never been published anywhere before).

Also working on a R-Lipoic 'cheat sheet' to help you choose the product best suited for you- I have heard you, and I know some of you are confused by all the choices. In the meantime, I am always available for questions and to help you make the right choice. Never be afraid you will ask a "dumb" question. The only thing dumb is not to ask.


New- Lower International Shipping Costs

Now $16.00 Shipping and handling for up to 1.5 lbs. The more International orders I receive, the lower it goes.

(Most orders are under 1.5 lbs. )


Relentless Improvement™ Brand Product

The bottle shots will be made prettier tomorrow but here is a sneak peek at our Relentless Improvement™ Brand Product. More to come where it makes sense.

We are using a supplier with 20 years of highly respected industry experience for all of our private label products. Experience matters. I had a chance to meet some of the people involved and was very impressed- no cheap Chinese powders here my friends, they use pharmaceutical grade ingredients. This is another local, Northern California company.

So many retailers have no idea who is behind the suppliers that they buy from. We have always been convinced it is imperative to build a strong relationship with our suppliers and meet them face to face.

Had a very good, long conversation with a prospective supplier today. They are quite cutting edge and I was impressed with what they could offer my Customers.

Had (yet) another long conversation with an existing supplier that will be shocking a lot of people by the end of this year. Just wait and see what they are developing and will soon be available (teaser- custom engineered molecules manufactured in actual pharmaceutical manufacturing facilities).

Lots of incredible stuff coming down the pike, some of which will be exclusive to Relentless. Let others race to the bottom, we are in the race to the top.

Thanks for your support, and always let me know how I can serve you better: 925-236-2255


Monday, July 04, 2005

New Study- Vitamin E and Women's Cardiovascular Health

This article says:

"The study, published in the July 6 edition of the Journal of the American Medical Association (JAMA), shows vitamin E significantly reduced the risk of death from cardiovascular disease and also confirmed that vitamin E is safe"

There was some hullaballoo a while back that Vitamin E was dangerous- simply not so!

We offer several pharmaceutical quality Vitamin E Products from the best suppliers in the business.


Protandim? Mito-GOLD? Which One is a Real Anti-Aging Supplement.

Internet shoppers for Protandim (also searched as protandim, protandum, pro tandem, protandem, probandum, protandam, potandum) have received a pleasant suprise after trying Mito-GOLD.

And they must have told their friends because Mito-GOLD sales have skyrocketed!

Studies have shown Mito-GOLD
  • Can actually reverse enzyme and DNA oxidative damage.
  • Lowers triglyceride levels.
  • Reduces cardiovascular risk.
  • Reverses insulin resistance.
  • Increases cellular ATP levels (gives you energy).
  • Is one of the most powerful Anti-Oxidants available.
  • Can chelate heavy metals form your body.
  • Helps control blood sugar (improved glycemic control).
  • Drastically improve your glucose intake and metabolism.
  • Can reverse insulin resistance.
But that is not all, Mito-GOLD also offers powerful action to :
  • Reduce your appetite (it decreases AMPK in the hypothalamus).
  • Decreases your fat accumulation.
  • Increase lean muscle mass.
  • Modulate inflammation throughout your body.
  • Is neuro-protective.
The Delta-Tocotrienol in Mito-GOLD has been documented in many studies as offering:
  • A super-potent antioxidant, the best of the Vitamin E family.
  • Increases endogenous (natural) production of CoQ10.
  • Exhibits anti-cancer effects.
See, protandim cannot make claims like the above, because it cannot provide these benefits. The FDA would shut them down if they tried.

I use the GOLD twice daily, early morning and just before dinner, and I have never felt better in my life.

While there are other R-lipoic suppliers in the market, only Mito-GOLD uses the proprietary MCT transport method to deliver it into the bloodstream. And once it gets there, studies show it stays there for 6 or more hours. Other lipoics simply turn into "rubber" (they polymerize) in the stomach rendering them useless, or they "peak out" in your blood in only 30 minutes.

If you know anybody that could benefit from Mito-GOLD simply send them to this page or email this link to them:

Or of course have them call the order desk! Toll free 877-448-1625


Sunday, July 03, 2005

Relentless Improvement Customers- Thank YOU!

A big Thank YOU to all of our customers. We had another record sales month, and are scrambling like crazy to keep up.

The challenge was daunting but we were spurred to service you better, faster and easier than ever before while still keeping the personal touch that is so important to us.

Service levels are better than they have ever been:
  • Fill rate is consistently 99% plus, and it is quite rare that we have to backorder an item.
  • Orders continue to ship same-day if received by 3 PM Pacific, and often later.
  • We reduced our domestic shipping and handling costs from $6.95 to $5.95.
  • We reduced International S&H from $20 to $18.
  • We added quantity discounts to even more items.
  • We implemented even steeper quantity discounts.
  • We lowered prices on many items.
  • Those of you with orders over $100 have noticed a special, personal touch in your shipment.
  • We have greatly reduced our use of packing "peanuts" in favor of bubble-pack.
  • Where it made sense and the science supported it, we added more new products.
  • We fixed the PayPal glitch that inconvenienced some customers.
  • We answered customer emails, on average, within 1 hour or less.
All this has required 12-14 hour days every day from our team, but truth be told, it is a lot of fun and you couldn't drag me away with wild horses!

My promise to you-

Your support, your referrals of friends to us, your continued business will be rewarded with even more value from Relentless Improvement ™

Onward Upward
Thank You!