Saturday, August 11, 2018

Business Owners Answering Their Phones and Emails - A Novel Idea!

Could not resist...haha, following an emailed question, and my response...

"Wait a minute here!  Are you telling me that Pete Hitesman himself.......the busiest man in the world (or close to it)....... not only has taken time out of his schedule to personally respond to some stranger who emailed him a question;  BUT, he did it on a Saturday within a couple of hours of receiving my email??  Are you kidding me?  If that is true, then he (and RI) are exceptional examples of how to be a terrific businessman!!   My only question at this point is:  Why can't everybody be like Pete??!!

Sincerely,

P.M.
XXXX County, MD
(p.s.  Come on.  Fess up!  Some part-time secretary responded to my email and signed Pete's name on the bottom.  Right?)"

After 13 years someone noticed!!

:-D

How else would a business owner know what their Customers cared about unless they interact one-on-one?

Thursday, January 18, 2018

Relentless Improvement for 2018

2017 is in the history books, WOW, I am thrilled and excited to tell you it was our best ever. Thanks to our wonderful, awesome, trusting and supporting Customers. You are the reason this business exists and is successful. Thank You!

The fact is intelligent, careful shoppers seek honesty in formulation, dosing and representation. This business has never been focused on mass appeal, commodity products. I've always sought a niche where I felt I could provide you value, in whatever form value would take for each specific product. My passion was met by your passion, and another record sales year was the result :-D

Challenges abounded, however I very much enjoy conquering them, and at the end of the day it's what I get paid to deal with!

What's in store for 2018?

Well, first off I can tell you already, this will be the year of inflationary forces to present themselves in the form of higher costs, expenses and prices. The past couple years have been a wild race to the bottom in retail prices. However, already suppliers are quoting input material costs to be significantly higher than previous years. China has offered our industry very low actives pricing, and for a number of reasons, that tailwind is coming to a quick end. Interesting thought- will this result in some raw material production coming back to the USA?

New Products are in the pipeline- two new items are only weeks away, products I've wanted to do for over a decade but could never get them exactly the way I wanted them. The stars aligned last fall and resulted in:

High-Potency Prebiotic-Probiotic-Digestive Enzyme Blend targeted towards UPPER Digestive Tract Support

High-Potency Probiotic / Prebiotic Blend Supports a normal LOWER Digestive Tract

In my opinion, as subjective and conflicted as it may be (haha), these are the best digestive supplements available anywhere in the world today, bar none. Several other new items in the works, stay tuned!

Other than that, expect continued refinement, customary fast shipping, and great service!

Onward Upward...

Happy New Year, 2018 will be an awesome year!