Happy New Year and welcome to more good changes from Relentless Improvement.
2008 saw new products added, some old favorites discontinued or no longer available, and our highest order fill rate ever. Over 99% of orders shipped in full, and on time (in 24 hours or less). Not many businesses can do that.
We remain AOR and Geronova's key distributor and have the freshest, deepest inventory of any distributor in the world.
2009 is beginning with some of our documented, specialty products in the process of becoming sold out "forever". The raw materials are simply no longer allowed to be imported into the USA for the purpose of manufacturing nutritional supplements.
There is nothing that can be done about this for now.
It is frustrating, and I hate it as much as you do. And (eventually) all USA distributors will be in the same situation we are. Who knows what changes might be seen under the new political administration, but I don't have any great hopes for positive news. Big pharma and the nanny state seem to be large and in charge.
There will be at least one big surprise, sooner than later. More details after I lock down the loose ends. Some customers will be very happy :-)
Thanks to our loyal customer base, RI ended the year with our fourth consecutive sales increase since opening our virtual doors in Jan 2005. Thank you!
With your ongoing trust and repeat business I will continue to bring you a satisfying purchase experience and unique selection of products. With quality second to none!
Pete Hitesman - Owner
Relentless Improvement LLC