Friday, November 28, 2008

Customer Feedback

"Dear Sir,

You have the best service of anyone I have ever done business with. Thank you for your consistent perfect performance. I thought you should know that some of your customers deeply appreciate what you do, and the extra efforts you make. I particularly appreciate your focus on quality control.

There are very few people who even try to do what you do. None of them do it very well compared to you.

Sincerely,
D.L."

Thank you D.L., feedback such as yours is what makes it a joy to come to work each day. We work very hard to stock what you want, document our quality, maintain a secure and informative website, and insure your order is shipped quickly and accurately.

Executing on this consistently is easier said than done :-) But we must do it to earn and keep your trust, and separate us from the rest of the pack.

Happy Holidays-
Pete Hitesman (aka The Bulldog) - Owner
Relentless Improvement LLC