Friday, October 07, 2005

Too Much Is Never Enough

"Hi Pete,

Just thought I'd drop a line and say hi. My competitive Ultimate (frisbee) season just drew to a close, and I feel compelled to tell you once again what a godsent R-Lipoic was for me. Over the past few years I've been having terrible swelling problems with my knees; after doctor probing, consulatation, rehabilitation, and anti-inflammatories I had simply resigned myself to slowing down and not playing as often/seriously (I travel around the country for tournaments all summer long with our season concluding in the fall). After trying R-Lipoic my knees are better than they have been in years! I won't say that I'm entirely problem free, but R-Lipoic has definately allowed me to recover faster and have a range of motion that I didn't think was possible anymore!

Again, I apologize if I'm gushing but I honestly have never had this kind of result with any other product/supplement. So, thanks again!

PS I'll definately be ordering again soon--you've spoiled me with your (extremely) fast delivery time, I know that even if I drag my feet, I can have an order in just a few days! :)"

Wow...
Pete

Friday Customer Feedback

"To Pete and the rest of the team:

Amazing service. I put in an order over the internet at about 2:30 Thursday afternoon (PDT). Not only do you ship the same day and send me this confirming e-mail (below), but the package is delivered the very next day, i.e., today, Friday. And, it is accompanied by a nice thank you card signed by Pete. Thank you.

I discovered your web site Wednesday while I was trying to get to the bottom of the ALA (alpha-lipoic acid) story. In the course of this investigation, I had learned about and been impressed by the work GeroNova is doing. After finding your site as a supplier of their products, I realized that you demonstrated a high level of commitment to finding out what really works and why and sharing this information with your actual and potential customers.

One avenue is the blog, and I went through all entries and chased down quite a few of the leads suggested by it. It is clear that you all are working very hard to get on top of the corner of the supplement world you're interested in, and I appreciate the work and the integrity you bring to it. So here's another thank you."

Pete note- this is the sort of feedback that keeps us working nights and weekends to add more value to our Customers interaction with Relentless Improvement.

Wait until you see what is coming next week... there is the merest hint on our store.

Hallo Deutsche Kunden

Vielen Dank zu unseren deutschen Freunden für Ihr Vertrauen und Ihr Geschäft!

Bitte schreiben Sie an uns auf Deutsch nicht, als wir es nicht sprechen können. Aber ich wollte Sie wissen in Ihre Muttersprache lassen, dass wir Ihr Geschäft schätzen.

Anfeuerungen!
Pete